Operation Coordinator / International Debt Collection – (Arabic Speaking Mandatory)

Responsibility

  1. Building and maintaining relationships with clients and key personnel within customer companies.
  2. Conducting business reviews to ensure clients are satisfied with their products and services.
  3. Attending meetings with clients to build relationships with existing accounts.
  4. Coordinate international debt collection case to international partners.
  5. Achieving client relationship targets and KPI’s as set by the Head of Operations.
  6. Attend client enquires and update them on the cases regularly.
  7. Evaluate the international partners performance on the cases allocated to them.
  8. Search and secure partners globally in the required countries.
  9. Working closely with collectors, to ensure collections on the cases.
  10. Escalating and resolving areas of concern as raised by clients.
  11. Carrying out client satisfaction surveys and reviews.
  12. Updating the CRM and ensuring account managers are aware of changes within clients.
  13. Liaising with internal departments to ensure client needs are fulfilled effectively.

Background required:

  1. Bilingual (Arabic / English)
  2. Strong interpersonal skills and an ability to build rapport with customers.
  3. Previous sales experience and an organized approach to work.
  4. Hardworking with a strong work ethic.
  5. Previous experience working as operation and client care area or a track record of managing client relationships.
  6. Knowledge about the debt collection industry
  7. Very good commands in Excel

Please mail your CV’s to career at alwadiholding dot com quoting the reference OCI-2018